Refund policy

ARTICLE 5 : LIABILITY

5.1 Buyer' s information

The Buyer certifies that he/she has been informed, prior to his/her order, of all the characteristics and conditions of use of the products marketed by Jalupro, which are the subject of these General Terms and Conditions of Sale. The Buyer undertakes to market or use the products in accordance with their intended use, in compliance with the instructions and regulations in force. The Buyer also undertakes to comply with product storage regulations.

5.2 Warranty

Products sold by Jalupro are covered by the legal warranty. However, Jalupro cannot be held responsible, for any reason whatsoever, whenever the instructions for use, maintenance and storage of the products have not been respected. Deposits of products at the Buyer's premises are under the Buyer's total responsibility. Any defect or fault recognized after contradictory examination shall only oblige Jalupro to

replacement, free of charge, of the defective products, to the exclusion of any operating loss or additional prejudice. In the event of collection of the products by the Buyer, the products are deemed to have been inspected at the time of collection. Products which are defective

defective, must be returned to Jalupro after agreement of the latter, and in their original packaging, for exchange. Jalupro cannot be held liable for any extended warranty offered by a distributor or a third party. Jalupro's liability is strictly limited to the obligations thus definished and it is expressly agreed that Jalupro will not be held liable for any compensation, including for immaterial or indirect damages such as loss of profit, loss of use or income, third party claims.

 

5.3 Intuitu personae contract and prohibition of resale

Each sales contract is concluded intuitu personae. Products are sold to the Buyer on the basis of his skills and knowledge of the applicable regulatory and sanitary requirements. The Buyer acknowledges that certain Jalupro products (in particular products in the fillers range) may only be used by certain healthcare professionals. Jalupro can in no way be held responsible for the incorrect use, by the Buyer, of the products sold, or for use that does not comply with the use for which they are intended.

ARTICLE 6 : RETURN OF PRODUCTS

Unless otherwise agreed, except in the case of defective products referred to in article 5.2, no return of products will be accepted by Jalupro.